Operation

The ombudsman will always act at the instance of the interested part and will be guided towards the improvement in university quality in all fields. His actions will not be subject to imperative mandate of any university instance and will be regulated by the principles of independence and self-sufficiency. In his decisions and rulings he can make Recommendations and Suggestions to the whole university community to take measures. In all cases, the university authorities will be obliged to respond in writing in a period of no more than one month. Under no circumstances will he be able to cancel or amend administrative acts or rulings but he can put forward agreement formulas to enable subsequent and rapid resolution of the complaint.
On occasions, when the parts involved accept his mediation, the University Ombudsman will be able to initiate any activity to settle disagreements and conflicts among members of the university community. The affected parts must expressly accept or decline mediation by the Ombudsman and he will put forward formulas to satisfy the parts. The agreements taken in the mediation and conciliation sessions are gathered in an act that the parts involved sign  as well as the agreements made , if applicable,   will be binding.
The Ombudsman may also manage consultations made to him by members of the university community about how to exercise their rights or how to settle the unanswered requests they have made to the university bodies. The consultation procedure is more informal than that for complaints. However it can also be initiated with the form available at our Office or on this site (on line form or by means of the CAU) and be presented at a Registry Office, by telephone or by email.

Any member of the university community of the University of Castilla-La Mancha: students, teaching and research staff and administrative and services staff. Claims or complaints are the typical procedures for the University Ombudsman.
Complaints put before the Ombudsman may be presented by any member of the university community, by individuals or groups provided  a legitimate interest can be justified. They cannot be anonymous and there must be grounds for them and they will state a specific matter. He will not he examine those requests or complaints pending court judgements and will suspend any activity if, once began, a suit or appeal is made against it to the courts by an interested person.

 

• By means of a document presented at the University Registry.
• Using the  form.
• By means of the User Service Centre. Access to the User Service Centre.
• Presenting a personal document, a letter or an email addressed to defensor.universitario@uclm.es
• By telephone:  926 295 240 ó 926 295 300 (ext. 3088 y 3607) 
• In person at the office, from Mondays to Fridays from 8,30 to 14.30h. If  you need to see us in the evening, telephone beforehand. We are located on the first floor of the Chancellorship building (calle Altagracia, 50 in Ciudad Real)

The Ombudsman will carry out his duties with independence, self-sufficiency and impartiality and will not be subject to imperative mandate or any other university body. For processing any complaint, the University Ombudsman analyses how the university bodies and services are run, guarantees the rights of the university community and make suggestions for improvement if he perceives items requiring these.
The Ombudsman may require reports, make interviews, consult files, and in short, use all techniques he deems appropriate to find out what has happened and comment on the issue. All persons in the university community are obliged to assist him,  preferentially when they are asked for their collaboration.
Once the complaint has been accepted for processing, the  Ombudsman will begin investigation, immediately informing the body or person whose action has caused the complaint to issue all appropriate reports and statements within a maximum period of 15 working days, and informing all those who may be affected by their content.
The file will be processed in complete confidence, in such a way that while the file is being processed the identity of the person who has made the complaint is not revealed. This is because, in this way it is hoped that the interests of those who have invoked the protection of the University Ombudsman can be safeguarded so that they can  fully enjoy their rights together with their desire to not disclose their identity.

Mediation is an excellent way of solving interpersonal confrontations that arise  due to differences or conflicts about university topics among professors, among administration and services staff, among students....The University Ombudsman offers to act as mediator in these conflicts to obtain a more beneficial social climate which will redound in an improvement in the quality of  university life.

Mediation is a voluntary procedure. It will be initiated by one of the parts by means of presentation of the aforementioned general form, stating what the facts and circumstances of the case are to the Ombudsman and requesting his mediation to settle the conflict. The Ombudsman in those situations  in which he deems that mediation can make a contribution towards settling the conflict, will contact the other part to ask if it accepts mediation. If the answer is affirmative, mediation sessions will take place, either simultaneously with both parts, or consecutive ones in order to reach an agreement which satisfies them.

The agreements made in the mediation and conciliation  sessions must be included in an act that the parts involved sign  and these agreements, if applicable, will be binding and the Ombudsman will ensure they are complied with.

To contribute towards obtaining an improvement in the quality of university life and  the smooth running of the university

To participate in the task of obtaining a better balanced university, this knowledge  is at the service of everybody and

To ensure maximum respect for the rights and freedom of all members of the university community which enables us to enjoy quality teaching and  excellent research quality.